Opened in 1892, Grady Health System grew up with Atlanta.
Most Atlantans know Grady for its trauma and emergency services. You’ve seen Grady ambulances on scene and Grady surgeons on television during local disasters. As the region’s premier level I trauma center, we make sure full trauma surgical teams are in the hospital 24/7 – ready when you need us.
But maybe you didn’t know our emergency services also include asthma, burn, sickle cell and stroke care. And don’t forget our critical care and intensive care units – including our neonatal intensive care unit. So no matter what the problem is or how small the patient is, we have trained doctors and staff available – ready when you need us.
Speaking of doctors, Grady is an internationally recognized teaching hospital staffed exclusively by doctors from Emory University and Morehouse schools of medicine. In fact, 25 percent of all doctors practicing medicine in Georgia received some or all of their training at Grady. We are also accredited by The Joint Commission – that shows patient care and safety matter to us.
But that’s not all we do. Grady provides primary care services at our main Primary Care Center located at the hospital and six Primary Care Centers located around Fulton and DeKalb counties. Why? Because we want to you have a primary care physician to help you stay healthy.
Why stop there – Grady’s other service centers include a Diabetes Center, Georgia Cancer Center for Excellence and Avon Foundation Breast Health Center. Grady is also a Regional Perinatal Center. And, we provide a dedicated 60 Plus service line for older adults, Teen Health Services and 100 other subspecialty services.
Because of our around the clock service and medical expertise, Grady houses Georgia’s Poison Center and 24-hour Rape Crisis and Advice Nurse lines. And, our Ponce de Leon Center was named one of the top three HIV/AIDS outpatient clinics in the country.
Grady Health System was created by and named for Henry W. Grady, editor of the “Atlanta Constitution,” who worried about the lack of quality health care for Atlanta’s poor. Since that time, Grady has grown considerably from its original three story, 110-bed facility. It now stands as one of the largest health systems in the United States.
Grady Health System today continues to maintain its strong commitment to the health-care needs of Fulton and DeKalb counties underserved, while also offering a full-range of specialized medical services for all segments of the community.
Vision, Mission & Values
Grady Health System will become the leading public academic healthcare system in the United States.
Grady improves the health of the community by providing quality, comprehensive healthcare in a compassionate, culturally competent, ethical and fiscally responsible manner. Grady maintains its commitment to the underserved of Fulton and DeKalb counties, while also providing care for residents of metro Atlanta and Georgia. Grady leads through its clinical excellence, innovative research and progressive medical education and training.
- Excellence – Grady Health System strives for the highest quality in all that we do. The art and science of health require a commitment to lifelong learning and professionalism.
- Customer Service – Grady Health System is motivated by a sincere concern for the well-being of all people and we will strive to serve everyone with dignity, respect and compassion.
- Ethics – Grady Health System will maintain the highest ethical standards through its actions and decision.
- Teamwork – Grady Health System cultivates an environment of communication, respect, trust and collaboration.
- Commitment – Grady Health System is motivated by pride and dedication, determined to achieve goals of the organization and willing to give our best efforts at all times.
Sharing our performance data on a regular basis is our way of demonstrating this commitment. Regulatory and Accrediting organizations have selected a standard set of “indicators” for our quality report card.
The following are examples of some quality and safety programs at Grady Health System that are a direct result of the collaboration of the healthcare team – leadership, staff, volunteers, and patients:
- Rapid Response Teams
Rapid Response Teams act as a support system to our nurses and physicians when they have a concern about a patient’s condition. Our goal is to save lives through early interventions.
- Fall Prevention Program
This program helps identify all adult patients at risk of falling. Patients are assessed upon admission and daily for a patient’s length of stay at the hospital.
- You Speak; We Listen Program
Our patients are active members of their healthcare team. We have developed a program designed to encourage patients and their families to “speak up” concerning all aspects of their healthcare experience.
- Hand Hygiene Campaign
We comply with current World Health Organization (WHO) hand hygiene guidelines. Grady expects all healthcare providers including physicians, nurses, and staff to clean their hands before and after every patient contact. We encourage patient and family involvement in ensuring hand hygiene compliance.
- Pressure Ulcer Prevention
Our goal is to eliminate pressure ulcers by preventing skin breakdown. Grady has a skin safety program to evaluate and treat patients in order to reduce the incidence of pressure ulcers.
What we report
Our quality report cards are issued for specific conditions or procedures and compare the quality of our outcomes against the established standards for the treatment of the condition or performance of the procedure.
- Community Benefit Summary
- Community Health Needs Assessment
- Heart Attack
- Heart Failure
- Surgical Care
You may also view quality data reports for Grady Health System through these third-party sites:
Results posted on these sites reflect a rolling 12-month average and may not accurately convey progress toward achieving our quality objectives. For this reason, we have provided our most current quarterly performance. This data has been collected as part of our submission requirements but may not yet be displayed on the sites referenced above.
Patient satisfaction measures our patients and families perception of the quality of care provided during their stay or visit.
We currently measure ten areas:
- The Admission Process
- The Comfort and Cleanliness of your Room
- The Quality and Service of your Meals
- The Care provided by Nurses
- Your Experience during Tests and Treatments
- Our Accommodations for your Visitors and Family
- The Care Provided by Physicians
- The Discharge Process
- Our Attention to your Personal Needs
- Your Overall Assessment of your experience with us
Grady has been working with Press Ganey since 2006 to measure and improve our patients’ satisfaction. Press Ganey is a consulting company that provides surveying and reporting services to more than 7,000 healthcare facilities in the United States. This partnership allows us to compare our patient satisfaction metrics to those of other healthcare providers in our area and nationwide.
Grady Health System strives to provide outstanding safety practices for our patients, their families, and our staff. We work closely with national and local regulatory agencies on all aspects of patient, medication, and environmental safety.
At Grady, education concerning these goals is ongoing and compliance is mandatory for all staff.
National Patient Safety Goals
- NPSG 1: Improve the Accuracy of Patient Identification
- NPSG 2: Improve the Effectiveness of Communication Among Caregivers
- NPSG 3: Improve the Safety of Using Medications
- NPSG 7: Reduce the Risk of Healthcare -Associated Infections
- NPSG 8: Accurately and Completely Reconcile Medications Across the Continuum of Care
- NPSG 9: Reduce the Risk of Patient Harm Resulting from Falls
- NPSG 13: Encourage the active involvement of patients and their families in the patient’s own care as a Patient Safety Strategy
- NSPG 15: The Organization Identifies Safety Risks Inherent in its Patient Population
- Universal Protocol (NPSG)
History & Timeline
For annual reports and Grady Leadership BIOS please visit our Newsroom page.
Grants to Green
Launched in 2008, Grants to Green gives nonprofits the opportunity to renovate or build healthier work places that are energy and water efficient and environmentally efficient and provides environmentally focused knowledge and funding to strengthen nonprofits in the Atlanta region. The founding partners of Grants to Green are The Community Foundation for Greater Atlanta (www.cfgreateratlanta.org) providing expertise in grantmaking, and Southface (www.southface.org) providing expertise in energy efficiency.